Delivery
Delivery Overview
We offer a nationwide delivery service via DPD courier across the Republic of Ireland, Poland and the rest of the EU countries.
Delivery Costs
When ordering items on our website which include delivery, a total delivery cost will be displayed in the Shopping Cart prior to checkout.
Ireland and the rest of the EU countries(delivery time 4-5 business days):
Items (0 – 3kg) – 22€
Items (3 – 19kg) – 32€
Items (19 – 22kg) – 49€
Items (22 – 41kg) – 59€
Our delivery rates are as follows(delivery time 3-4 business days):
Items (0 – 3kg) Poland – 6€
Items (3 – 8kg) Poland – 7€
Items (8 – 15kg) Poland – 8€
Items (15 – 30kg) Poland – 9€
Inpost Paczkomaty – 4.5€
All prices quoted include VAT at 23%.
Delivery Tracking
All parcels dispatched from Xcellent PC include tracking as standard. You will receive the tracking number(s) by email when your order is dispatched.
Notice any damage caused by shipping!
1. Inspect the package thoroughly upon arrival for any visible signs of damage.
2. Take clear photos or record a short video of any issues such as a detached graphics card, crooked CPU cooler, or other damage.
3. Email the evidence to the support team immediately to pursue us compensation from the carrier and protect your warranty.
4. Keep all packaging materials intact in case they are needed for further investigation by the carrier.
5. Ensure you provide a detailed description of the issue along with the photos or video in your email for faster processing.
Returns
Our Returns Policy ensures that in the event you are not entirely satisfied with our product, we’re available and willing to resolve whatever issue you may be experiencing. Please review our Returns Policy to understand our returns process:
Delivery FAQ’s :
Your parcel is scanned at each stage of its journey to you. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched.
When your order is dispatched, we will send you an email with completed order and we will provide you with a consignment number which you can track online.
Delivery time varies depending on the product selected when ordering.
(whether the parts or product are in stock, or if we need to order the parts you requested.
Typical delivery can be expected within 4 – 7 working days (excluding weekends and bank holidays) of completed an order. If for whatever reason your goods have not reached you within a time frame of 8 working days please contact us.
If you’ve missed the pick-up time, you can call your local Courier to arrange collection for the next delivery cycle.
You are required to inform us of any damage within 2 days of receiving your order, so remember to open and inspect it carefully as soon as it is delivered. If you do notice any damage, you should:
Inform the delivery person of the damage before he leaves your home.
Contact us immediately at sales@xcellentpc.com or by contact form and let us know about the problem.
Do not use or move the item until the matter is resolved, to avoid further damage.
