FAQ

  • Can I track my order?

Your parcel is scanned at each stage of its journey to you. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched.

To track item that is dispatched with Fastway, please visit http://www.fastway.ie/courier-services/track-your-parcel and use the given tracking number.

 

  • What time will my items arrive?

Your order may come at any time between 9am – 6pm.

 

  • When will I know that my order has been dispatched ?

When your order is dispatched, we will send you an email with completed order and we will provide you with a consignment number which you can track online.

 

  • After I placed the order, how long does the delivery take?

Delivery time varies depending on the components selected when ordering. Typical delivery can be expected within 2 – 3 working days (excluding weekends and bank holidays) of completed an order. If for whatever reason your goods have not reached you within a time frame of 5 working days please contact us.

 

  • What if I’ve missed a pick-up?

If you’ve missed the pick-up time, you can call your local Fastway Courier to arrange collection for the next delivery cycle.

 

  • What should I do if there is a problem with my delivery?

You are required to inform us of any damage within 2 days of receiving your order, so remember to open and inspect it carefully as soon as it is delivered. If you do notice any damage, you should:

  1. Inform the delivery person of the damage before he leaves your home.
  2. Contact us immediately at sales@xcellentpc.com or by contact form and submit an RMA (Return Material Authorization) request
  3. Do not use or move the item until the matter is resolved, to avoid further damage.