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                     A Frequently Asked Questions

We are a family company who have been providing custom computers for many years.

From the moment you choose your computer and order in our company your PC is put together with great care and attention to detail, such as cable management. Next, it goes through extensive testing and quality control before it is carefully packed in protective materials and shipped out to you. We always provide a tracking number with your order, so you know when to expect your PC.

Whether you’re a novice or a pro gamer, creative designer or music producer; we have a solution for you.

Also we put special emphasis on the quality of our products to be the highest and on customer satisfaction, taking care of each customer individually!

Yes. Every PC ordered on our website is hand-built by us and every PC is tested before shipping to your delivery address.

Unfortunately no, we only provide courier delivery.

All products that we supply are warranted free from defects for 12 months from the date of supply unless stated differently.

You are able to return the product at any time in the space of 14 days starting from receiving it. Our policy lasts 14 days. If 14 days have gone by since the delivery of, unfortunately, we can’t offer you a refund.

You must notify us by email and give us the order number in any written form. Telephone notification is not sufficient.

Once your order has been confirmed we are unable to make any changes to it in any way.

Unfortunately, it is not possible to change your delivery address or phone number after you have submitted an order in our webstore. This is for security reasons and we are unable to assist.

Our website sends automated emails to the email address entered by the customer when placing an order and this order confirmation email should be received within few minutes of the order being placed.

If you have not received this email then you should first check your SPAM folder and/or SPAM Settings.

If the email is not in your Spam Folder then the issue is likely to be with your email service provider.

Orders can only be cancelled if you haven’t yet received an order confirmation. Please email us or type in the contact form to cancel an order.

If you have already received an order confirmation, we are unable to cancel your order. You will be able to return the items once they have been delivered.

Order cancellation and any changes can only be made through the website form or email.

Your parcel is scanned at each stage of its journey to you. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched.

When your order is dispatched, we will send you an email with completed order and we will provide you with a consignment number which you can track online.

Delivery time varies depending on the components selected when ordering. Typical delivery can be expected within 4 – 7 working days (excluding weekends and bank holidays) of completed an order. If for whatever reason your goods have not reached you within a time frame of 8 working days please contact us.

If you’ve missed the pick-up time, you can call your local Courier to arrange collection for the next delivery cycle.

You are required to inform us of any damage within 2 days of receiving your order, so remember to open and inspect it carefully as soon as it is delivered. If you do notice any damage, you should:

  1. Inform the delivery person of the damage before he leaves your home.
  2. Contact us immediately at sales@xcellentpc.com or by contact form and let us know about the problem.
  3. Do not use or move the item until the matter is resolved, to avoid further damage.