FAQ

  • Why choose Xcellent PC ?

We are a family company who have been providing custom computers for many years.

From the moment you choose your computer and order in our company your PC is put together with great care and attention to detail, such as cable management. Next, it goes through extensive testing and quality control before it is carefully packed in protective materials and shipped out to you. We always provide a tracking number with your order, so you know when to expect your PC.

Whether you’re a novice or a pro gamer, creative designer or music producer; we have a solution for you.

 

  • Do you build my PC ?

Yes. Every PC ordered on our website is hand-built by us and every PC is tested before shipping to your delivery address.

 

  • Can I add to or change an existing order?

Once your order has been confirmed we are unable to make any changes to it in any way.

 

  • Can I change my delivery address once my order has been submitted online in your webstore ?

Unfortunately, it is not possible to change your delivery address or phone number after you have submitted an order in our webstore. This is for security reasons and we are unable to assist.

 

  • What should I do if I don’t receive an Order Confirmation or Order Status Updates by Email ?

Our website sends automated emails to the email address entered by the customer when placing an order and this order confirmation email should be received within few minutes of the order being placed.

If you have not received this email then you should first check your SPAM folder and/or SPAM Settings.

If the email is not in your Spam Folder then the issue is likely to be with your email service provider.

 

  • Can I cancel an order?

Orders can only be cancelled if you haven’t yet received an order confirmation. Please email us or type in the contact form to cancel an order.

If you have already received an order confirmation, we are unable to cancel your order. You will be able to return the items once they have been delivered.

Order cancellation and any changes can only be made through the website form or email.

  • Can I track my order?

Your parcel is scanned at each stage of its journey to you. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched.

To track item that is dispatched with Fastway, please visit http://www.fastway.ie/courier-services/track-your-parcel and use the given tracking number.

 

  • What time will my items arrive?

Your order may come at any time between 9am – 6pm.

 

  • When will I know that my order has been dispatched ?

When your order is dispatched, we will send you an email with completed order and we will provide you with a consignment number which you can track online.

 

  • After I placed the order, how long does the delivery take?

Delivery time varies depending on the components selected when ordering. Typical delivery can be expected within 2 – 3 working days (excluding weekends and bank holidays) of completed an order. If for whatever reason your goods have not reached you within a time frame of 5 working days please contact us.

 

  • What if I’ve missed a pick-up?

If you’ve missed the pick-up time, you can call your local Fastway Courier to arrange collection for the next delivery cycle.

 

  • What should I do if there is a problem with my delivery?

You are required to inform us of any damage within 2 days of receiving your order, so remember to open and inspect it carefully as soon as it is delivered. If you do notice any damage, you should:

  1. Inform the delivery person of the damage before he leaves your home.
  2. Contact us immediately at sales@xcellentpc.com or by contact form and submit an RMA (Return Material Authorization) request
  3. Do not use or move the item until the matter is resolved, to avoid further damage.