Your parcel is scanned at each stage of its journey to you. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched.

When your order is dispatched, we will send you an email with completed order and we will provide you with a consignment number which you can track online.

Delivery time varies depending on the components selected when ordering. Typical delivery can be expected within 4 – 7 working days (excluding weekends and bank holidays) of completed an order. If for whatever reason your goods have not reached you within a time frame of 8 working days please contact us.

If you’ve missed the pick-up time, you can call your local Courier to arrange collection for the next delivery cycle.

You are required to inform us of any damage within 2 days of receiving your order, so remember to open and inspect it carefully as soon as it is delivered. If you do notice any damage, you should:

1. Inform the delivery person of the damage before he leaves your home.
2. Contact us immediately at sales@xcellentpc.com or by contact form and let us know about the problem.
3. Do not use or move the item until the matter is resolved, to avoid further damage.